You're on a rooftop during a heatwave and your phone rings — again
That caller just booked another HVAC tech instead.
ServiceHotline answers every call 24/7, books HVAC jobs straight into your calendar, and handles your hiring — for less than A$10 a day. No office staff needed.
⚡ First 30 days completely free — we set everything up for you
Summer heatwaves and winter cold snaps are your busiest times — and the exact moments calls get missed.
That caller just booked another HVAC tech instead.
Without office backup, those calls become your competitor's revenue.
On the hottest night of summer, your highest-value emergency jobs disappear.
You waste hours vetting unqualified candidates who don't show up.
HVAC businesses miss 27% of inbound calls on average — that's A$24,300 to A$207,000 in lost revenue every year, and even more during peak season.
(Source: Housecall Pro / IBISWorld)
One platform. Six tools. Built for heating and cooling businesses.
Answers every call with an HVAC-specific script. Captures system type (ducted, split, evaporative), fault description, property type, and urgency. Books directly into your service calendar.
Handles urgent AC failure, heating outage, and refrigerant leak calls after hours. Qualifies true breakdowns — like complete system failure in extreme heat — from standard service requests.
Separates emergency callouts, routine servicing, and installation quotes. Schedules jobs by suburb and technician availability. Sends SMS confirmations to every customer automatically.
Pre-screens HVAC technician applicants — checks trade licences, refrigerant handling certificates, system experience, and availability. Delivers a scored shortlist for your review.
After every completed service, automatically requests a Google review. More 5-star reviews = top Google Maps ranking during peak season = more free inbound calls when demand spikes.
Sends 24h and 1h reminders before every booked job. Eliminates wasted drive time during your busiest and most profitable periods.
Slide to see your estimated annual revenue leak — especially during summer and winter peaks.
Stop the peak-season revenue leak — book your free demo today
Book My Free Demo →We handle the entire setup. You just answer questions.
We walk you through ServiceHotline on a screen share and answer all your questions.
We configure your call scripts for split systems, ducted units, evaporative coolers, and commercial HVAC — so the AI handles any enquiry.
Your existing business number is connected. ServiceHotline starts answering calls. You get a text for every interaction.
See missed calls become booked jobs — especially when the temperature hits 40°C and your phone won't stop ringing. Cancel anytime.
The only platform with HVAC-specific call logic — not a generic answering service that doesn't know a split system from a ducted unit.
| Feature | Generic Answering Service | General AI Chatbot | Job Management Software | ServiceHotline |
|---|---|---|---|---|
| 24/7 phone answering | ✓ | ✗ | ✗ | ✓ |
| HVAC-specific call scripts | ✗ | ✗ | ✗ | ✓ |
| Direct calendar booking | Partial | ✗ | ✓ | ✓ |
| AI hiring screener | ✗ | ✗ | ✗ | ✓ |
| After-hours emergency triage | Extra cost | ✗ | ✗ | ✓ |
| Google review collection | ✗ | ✗ | ✗ | ✓ |
| No-show reminders | ✗ | ✗ | Partial | ✓ |
| Monthly cost (AUD) | A$400–1,200 | A$99–499 | A$60–200 | From A$199 |
Our edge: When a plumber calls and says "I've got a combi boiler pressure drop at a rental property" — ServiceHotline knows exactly what to ask next. Generic AI doesn't. That's the difference.
No lock-in contracts. Cancel anytime. First 30 days completely free.
For solo traders just getting started
For 2–5 person HVAC teams
For growing multi-van operations
For high-volume operations with unlimited scale
A$5,988/yr for ServiceHotline Growth vs A$65,000/yr for a receptionist. One recovered emergency call pays for a full month.
No. We connect ServiceHotline to your existing business number using call forwarding. Your number stays the same — customers won't notice any difference except that every call gets answered.
ServiceHotline is trained on common HVAC scenarios — complete system failure, refrigerant leaks, heating outages. It captures full details and sends you an immediate SMS alert for anything urgent.
Most businesses go live within 24–48 hours of signing up. Our team handles 100% of the configuration — you just answer a short setup questionnaire about your business, pricing, and availability.
No. ServiceHotline is month-to-month. You can cancel at any time with 30 days notice. We're confident the results will speak for themselves.
Absolutely. ServiceHotline handles unlimited simultaneous calls — it never puts anyone on hold, even when the temperature hits 40°C and your phone rings non-stop.
Book a 15-minute no-pressure demo. We'll show you exactly how many calls your business is missing — and set everything up for free.
We'll be in touch within 2 hours. In the meantime, you can book a time that suits you directly:
Book a time now →Join Australian HVAC businesses who never miss a lead — even on the hottest day of the year.
⚡ First 30 days free · No lock-in contract · Setup in 48 hours
The numbers every HVAC business owner needs to see
of all home service calls are missed
Housecall Pro / Invoca
more likely to qualify a lead if you respond within 1 hour
Harvard Business Review
average annual cost of a receptionist in Australian cities
SEEK 2026
of consumers are more likely to use a business after reading positive reviews
BrightLocal
"Summer is our busiest time and the hardest to staff the phones. ServiceHotline handled the call overflow during a heatwave week and booked 14 jobs we would have missed. It paid for itself in one day."
"A customer called at midnight about a complete heating failure in winter. ServiceHotline captured all their details, sent me an alert, and I called back at 7am — they were so relieved. Booked immediately."
"The hiring screener saved me three weeks of phone calls. It pre-qualified six technicians and I only had to interview two. The one we hired was perfect for the role."
Results are representative. Individual outcomes vary.